Posts Tagged With: Stolen Passports

Moving On to Buenos Aires

After another unbelievable day in the bureaucratic jungle, Jamie just walked through the door with our Bolivian visas! With those, our new US passports and four tickets to Buenos Aires, we are leaving bright and early tomorrow morning! Although we’re not out of the woods completely, it seems we’re going to make it.

I will never forget what we just went through. If life is measured in memories, we just gained a lot of life. We gained new appreciation for what we can take on and work through. Jamie was amazing and I’m proud to be her partner and grateful she is my boys’ momma. Vaughn and Luke just took each day as it came with only the occasional request for ice cream or some playground time. We, as a family, circled the wagons, checked our priorities and got after changing our situation. It took good people here on the ground and a lot of moral support from back home. We are now more grateful for each other, for our health and safety and our friends and family.

We also lost a lot. We lost $1000s of stuff in nice outdoor gear and electronics, but those can be replaced. We lost a lot of private data in the form of an external hard drive and copies of personal documents. We are taking the steps to protect ourselves, but we lost a certain amount of financial and identity security.  We lost and are still loosing a bunch of time, money and energy. It will take many more days and even weeks to put this all back together. We lost having a sense of wonder about Bolivia and hope for edifying adventures in this country. Instead we got more than a week of walking in smog at 12,000, three head/chest colds, endless hours of waiting in line and a continually being cold because our warm cloths were stolen and haven’t had time to find new ones. I’m sure Bolivia can be great and I know most of the people here mean well, but we are just ready to get out of here.

With the loss acknowledged, we’re moving on and doing it with our heads held high. We’re moving on with a greater appreciation for a number of things and one of those is that we don’t have stay here any more!

Categories: From Bo | Tags: , , , , , , | 14 Comments

US Embassy Visit and Update

We just got back from the US Embassy and we’ve made some progress with a surprise twist to keep us on our toes!

Before I give the update, Jamie and I want to give a big THANK YOU to our awesome friends and family, especially Dave and Linda Gann. It is great to know that we have so much support and back up. I got so many emails of people offering to send money, I felt like I was a Nigerian prince who had billions in a bank just waiting to be unlocked if you’d just wire some money! Thankfully, we had other ATM and credit cards that were not part of the double theft so we are not in need of money, just passports.

Back to the Embassy visit this morning…As we explained our situation, the gentleman helping us said they had a report of four passports that were found and he left to go get more information. Our tired hearts leapt with cautious hope. He returned with a lady who explained that four US passports had been reported found within the Bolivian prison system yesterday. What?!? We had them repeat themselves because that didn’t make sense, but then again a lot of things around here don’t make sense to us. Our best guess is that the thieves smuggled the passports into the prison to use as bribery to release a cohort, but who knows.  We don’t even know if they are our passports. What we do know is that the Embassy is going to speak with the prison today to see if the passports can be recovered, but they will of course not pay any sort of bribe to get them back.

So we have a chance, however small, that our actual passports could be returned. If that doesn’t work out, which we’ll know tomorrow, then we can either get a temporary passport or wait 7-10 days for actual replacements. We’re leaning towards the real thing. Assuming we’ve paid our bad luck dues in Bolivia, we could have passports in a week or so and continue on our journey with a few thousand less dollars and a few hundred new gray hairs. Plus, we have travel insurance from www.worldnomads.com and they have been nothing but helpful with some of our previous smaller thefts.

Everyone at the Embassy was professional, clear, timely and kind. The grounds were clean and the flowers were in bloom. After we walked out of there, I turned to Jamie and said, “That was great. I didn’t know how much I need to know that we had help here on the ground. It makes me proud to be an American.” Although I like country music, I am not an overtly patriotic person so it takes a lot for me to say that.

Despite the pictures of snow-capped mountains and gleaming high rises we saw in our guidebook, La Paz is a rough, haphazard and pulsing city. It makes getting simple things done much harder. This place makes working things out in Ecuador seem like a breeze. For example, the taxis only pick you up if you want to go the way they are already headed and if they get a bit confused along the way, they will just kick you out of the car. Don’t get me wrong, the people are generally very sweet, but more often than not, not able to help. I had a national police officer not be able to tell me how to get to the tourist police office. Really?

In this context, yesterday Jamie took the boys on a whirlwind taxi and hotel tour of La Paz and found us an extended stay hotel with warm water, wi-fi and room for two boys to play. I got the police report filed after only six hours which I think must be a record.

Today, Jamie is headed to the airport and the hopefully open office of Avianca Airlines to get an update on the lost/stolen backpack. We are changing all of our passwords and double checking our financial and personal safeguards.  The boys, who have been so patient, are in the living room playing with all eight of their toys wearing their two super hero costumes. When I’m done with this update we’re headed to a large and nice playground nearby.

Tomorrow, we’ll head back to the Embassy and maybe find a pharmacy so we can buy some lotion and other toiletries. Actually, we might find the pharmacy today because let me tell you something: nothing makes you feel like a man like using your wife’s deodorant.

That’s what we know for now. Thank you again to everyone for you thoughts, prayers and encouraging words. We feel like you’re here with us!

Categories: From Bo | Tags: , , , , , , | 10 Comments

Bienvenido A Bolivia

It’s 1:10am in La Paz, Bolivia and since I can’t sleep with all the worries chasing each other in my head, I thought maybe if I got up and wrote them all out- got them out of my head for just a second, maybe I could sleep. There’s nothing about the next few days (weeks?) that is made easier by being sleep-deprived.

The hard part is deciding where to start, regressing back, looking for the precise moment things went wrong. That’s hard to tell though and only leads to another round of  coulda,’ shoulda’, woulda’s — which is just as helpful as not sleeping.

So, let me try this by just listing out the events as they happened.

The route from Santa Marta, Colombia to La Paz, Bolivia only happens at night it would seem. All flight options we explored were red-eyes, which can be a struggle (loss of sleep, not able to check into a hotel at 3am…) but, again, there was no other option. So, as Bo just posted, on Sunday the boys and I went to the beach, he packed up, and then at 2pm our taxi arrived to take us to the airport for our 5:30pm departure from Santa Marta.

Checking in at the Avianca Airlines desk began normally enough and then quickly went awry. The woman checking us in reached a screen on her computer that wouldn’t allow her to complete our check-in until we provided proof of our exit. I explained what we were doing,  that we were entering Bolivia by flight but leaving Bolivia by train into Argentina and that we only expected to be in the country for a week, maybe two. No, she shakes her head, she needs proof of our exit from South America. Back to the States. (??!) Which we don’t have because we don’t know the exact date of our return. Again explaining our extended travel and the looseness of our plans, she nods that she understands but preceeds to tell us that there is no way for us to fly from Colombia to Boliva without proof of our return to the States. “I understand why Colombia would want to know when we are leaving Colombia, but why does Colombia care when we are leaving all of South America??” It’s not important to Colombia, she says, it’s important to Bolivia. Again, “Why?”

“Cada país tiene sus reglas.” (Each country has it’s own rules.) She says and shrugs.

And with that we agree to purchase flights home.  Our Avainca rep lets Bo get on her computer to book them as there is no wi-fi or public computers in the airport. Having had to change plane ticket plans once before down here, we knew that on Expedia we could usually cancel our flights within the first 24 hours of booking. After spending $6100 on  random tickets from Buenos Aires to Denver, we were praying that this would still be the case.

Finished the requirements, checked in 3 bags (our 2 suitcases and Bo’s backpack) and finally we are in the air towards Bogotá.

Sadly, the boys did not sleep on that flight, nor did they manage to nod off during our wait for the 11:00pm departure for La Paz. Did I mention that Vaughn got up that morning at 5:30 with Luke not far behind? Tired. Boys.

The flight to La Paz itself was uncomfortable and hot, but otherwise fairly uneventful. The boys did get a little less than 2 hours of sleep, Bo and I nodded in and out around them.

Arrive, go through the visa process (American citizens cannot visit Bolivia with just a passport, a $135 visa is required for each person), go through the customs process, never once asked for our “proof of exit”, grab our 2 suitcases and… no backpack. Plane searched, luggage area searched, help called in… no backpack. Head to other side of the airport to file lost baggage claim at the Avianca desk. Takes a long time but she seems confident our bag will be found and returned, I run to change some money, turns out money exchange doesn’t do Colombian pesos. We had some American dollars ready for paying our visa fees, but something about their serial number made them not changeable either — had one $20 bill that was accepted, and with enough to pay a taxi to get us to the hotel we finally started to head out. While loading up, we meet 2 other passengers from our plane filing claims, not for lost luggage but stolen items from inside their luggage. At which point I notice that our clips have been undone, although that is all because we also have locks on the zippers of our suitcases. So, our clothes were safe but we now have serious doubts as to what actually happened to our backpack. Still don’t know. Boys are zombies at this point having slept roughly 2 hours in the last 24 (pretty sure my mother of the year award is in the mail), but troopers. Honestly, we have rock star kids.

Things in the backpack: external hard drive for our computer, various other electronics, folder with all our copies of passports and our actual legal documents like marriage certificates, birth certificates and the like. The idea that they could be lost (stolen?) is worrying, but I have the originals of our passports and social security cards and vaccine cards in their own zippered pouch which is always in my purse when we travel so that not everything is in one place. Someone savvy on the hard-drive though could access info we don’t want accessed so passwords need to be changed and safeguards double checked. Thankfully, we do spread out our valuables when traveling and the other backpack that Bo used as his carry-on had our computer and ipad so not all was lost.

A lot though.

And now it is 5:06am and we are just checking in to our hotel, unable to do anything about the bag until after we get some sleep.

Amazingly we all start stirring just 5 hours later, around 10:30, and by 11 are headed out the door to find breakfast/lunch. It is cool and bright and we are definitely in the mountains again. We walk around for about an hour but are still pretty worn out so soon head back to our room, around 1pm.

Sometime between 11:00am and 1:00pm, the pouch I keep with our original passports and documents, was stolen.

Desperately hoping I had had an unusual bout of forgetfulness, Bo and I took turns plying the boys with movies and tearing our room apart- piece by piece. Aside from discovering a used condom between one of the mattress sets and some other traveler’s old luggage lock- we came up empty. I studied the surveillance video at our hotel and you can see me taking our passports out at 5:06 am to write the numbers down on the hotel check-in sheet, put them back in the packet, zip the packet closed, put it in my purse, zip my purse closed – and that’s it. That’s they last they were seen.

When it became clear that they were stolen and not misplaced, Bo kicked into high gear calling our bank first and sure enough, someone had tried to get into our Wells Fargo account that day. Same news from our credit card company.

Knowing that step one of moving out from under this mess is getting replacement passports I head downstairs to use the hotel computer (and start another movie for the now-getting-very-restless boys) and look into the American Embassy here in La Paz. It was closed today for Bolivia’s Independence Day but I was able to get a list online of what we would need to get our new passports. Every item listed is something we have ready in case this ever happened while we were down here, stored safely away from the originals in a locked bag – a black backpack to be exact. A missing (stolen?) black backpack.

It is now 3:44am La Paz time, and hopefully getting this out will help me quiet my brain for a little while tonight. Tomorrow involves police reports, finding an apartment for our now much longer stay, gathering info, making appointments at the embassy, figuring out how to prove we are who we say we are, and taking care of our sweet kids in the middle of it all.

Planning being Bo’s specialty, we do have other safeguards in place. A couple ATM’s that still work and copies of our important things stored electronically; and we were able to cancel those Buenos Aires tickets and stop the thieves from accessing any of our accounts. We’ll figure this out. And for the record, what absolutely could have devolved into chaos and screaming, instead saw us crying (me), hugging and holding hands and finally standing up straighter and stronger. An unbroken unit.

And now, taking the time to remember that, I do think I can sleep.

Categories: From Jamie | Tags: , , , , , , | 27 Comments

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